Frequently asked questions

Every order is processed within 24 hours and the average delivery time is 5 - 10 business days. Our products are shipped directly from the supplier to you. Thanks to this unique business model, we can save significantly on storage and transport costs, offer products at a lower price than our competitors, and cover the shipping costs. 

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, an order may sometimes be delayed during shipping. 

If you haven't received anything 3 days after the expected delivery date, please contact us. 

Because we work with different suppliers, products may be shipped separately. If any items are missing from your order, you'll usually receive them within 2-3 days.

We cover the shipping costs for your order.

Yes. You can return any order to us within 30 days without giving a reason.

If you're not satisfied with your order, you can exchange or return it within 30 days of receipt. Products must be returned in their original condition with labels and tags attached. Products must show no signs of use. 

We recommend sending returns with a tracking code. The sender is always responsible for the shipment. 

Once we have received the items you returned, we'll make sure the purchase amount is in your account within 5 days. 

Emailinfo@mandohome.com  and request to return the product. 

You'll receive your tracking code by email when your package has been shipped. Be sure to keep an eye out for it!

Tracking information becomes available once your package has arrived at the postal carrier. Please note that there may be a slight delay. If you still haven't received tracking information after 7 days, email: info@mandohome.com.